Frequently Asked Questions

Is my booking or reservation made through 1-800-DISCOUNT TRAVEL?

1-800-DISCOUNT TRAVEL is a third party search engine and discount site to give you all the best deals from both local and national travel agencies. We do not directly deal with your booking or reservation.

I purchased a hotel/flight. Where is my email confirmation?

Flight and email confirmation emails are sent directly by the airline or hotel.  If you have recently purchased a ticket and have not received your email confirmation yet, it is because the airline or hotel is still processing it. Some companies take up to 4 hours to send the email confirmation. Call their reservation department directly if you still have not received your confirmation after 4 hours. 

For flights, you can visit their website and check the status using your confirmation code.



When you are missing your confirmation email, do the following:

1 – Make sure your purchase actually went through. Consult your credit card statement to see if there is a charge.

2 – Call the hotel, airline or merchant listed next to your charge and ask about the status of your ticket. For 3rd party booking sites, you will want to call right away to make sure no extra verification is needed to process your transaction. 

* 1-800-DISCOUNT TRAVEL does not directly sell flight tickets or hotel reservations, so we have no access to your reservation. 

How can I request new features?

Is there a feature you would like to see on the site? Want to see a specific type so travel discount not already offered? Feel free to recommend it to us by emailing

What are the benefits of signing up for your email list?

Our email list will send out regular updates of the best travel deals we can find. These can range from cruise packages, flights, hotels, and much more. It’s a great way to stay up to date with what we have to offer you. 

Why can’t I see any search results?

Be sure to update your travel dates before searching – searching for flights in the past won’t work since you can’t book a flight that’s already happened. During times of high load, our website search may be unavailable. Please give it a few minutes and try again.

Have a question not listed? Visit our Contact Us page or reach out directly at